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Troubleshooting
Let us help you figure out and fix your problems
Camera Issues
Allow access to camera/mic for all browsers & operating systems
[Browser] Allow Access to Camera/Mic on Android Chrome (Mobile/Tablet)
[Safari Browser] Allow Access to Camera in Safari (Mobile/Tablet)
[Chrome] Allow Access to Camera in Chrome (Desktop)
[Mac Safari] Allow Access to Camera in Safari (Desktop)
[Mobile App] Allow Access to Camera on Android Mobile App
[Mobile App] Allow Access to Camera on iPhone/iPad ShowMe Mobile App
Allow Access to Camera in Firefox (Desktop)
Allow Access to Camera in Edge (Desktop)
Fix camera after Windows 10 update
Give access to camera: Surface Pro
Allow access to camera in Windows 10
Allow access to camera in macOS
Video issue: Why is my video green?
Disable agent's camera
Debugging iOS Camera issues (for geeks)
OLD - Reset Camera or Mic Permissions in Chrome (Mobile/Tablet)
Play icon on iPhone Safari (Video not displaying)
Audio/Video Issues
Audio issue: How can I stop an echo?
Audio issue: My audio is unclear
Audio issue: Microphone not working, other participants can't hear me
I can't hear other participant
Headset Hardware (Audio headsets)
Static noise
Unfreeze Frozen Video
Supported Bluetooth devices for Video Calls (HSP and HFP)
Browser Issues
How to update your browser
Using Samsung browser (Mobile)
Reset Blocked Location Permissions
Screen share on MacOS
Loading reports on Mac Safari browser
Screenshare button is not visible
Try our back up app if you have trouble connecting from the browser [ShowMe Download]
Set Chrome as your default browser on Android Phone / Tablet
Reset Camera or Microphone Permissions
Reset Edge Permissions
Reports not loading in Microsoft Edge
Network and Firewall
Network Requirements and Recommendations - Firewall Configuration
Diagnostic tests
Bandwidth Consumption
Ways to improve poor video quality
Should I enable UDP Ports?
Connection Issues
Invalid Code. Please try again.
Missing Content in Email Invite or Blank Email
Minimum System Requirements (Supported Devices)
Blitzz used to work and now I am having connection issues
I keep having network/connection issues
Service availability in Russia, China, and the UAE
Technical
Update Camera and Mic Drivers
General
Change your language on Blitzz
Testing changes in your sandbox (Enterprise plan only)
Blank or Blue image of the location map
PC Heating up or not responding
Multiple Locations of the Map images
Download Mobile App
Adding new users to Collaboration Profiles
Image Count doesn't match the number of thumbnail images I see
My pointer is disabled or not clickable sometimes
Sending a WhatsApp Invite
Error: No images to download
Why am I Receiving SMS from Blitzz?
If the Blitzz service is down
Known Issues
Safari on iOS 13.0.1 | Microphone issue on iPhone or iPad
Android 11 Beta - Error disconnecting the call
Known issue: Cannot connect call on Google Pixel 5 Devices
Video flips intermittently on Apple M1 Chip laptop during video call
Admin
Compliance Guidelines for Text Messages and SMS