Choppy video can be frustrating during a video call. Fortunately, here are a few tips that can improve call quality:
- Use fast internet or with an ethernet cable. Video quality adapts to internet speed, so the faster your internet connection, the better the video quality you will experience.
- Use a newer computer or mobile phone with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness.
- Use headphones. Typically your computer will automatically eliminate echo or audio feedback so you don't hear yourself talking. But if it happens, have the participant and yourself use headphones.
- Restart your computer before a call. Other software might be using computer power or interfere with your video or microphone. Restarting your computer will assure your computer is ready for video.
- The above four tips apply to both participants on the call.
- Please read this article if you as the remote agent/inspector are taking numerous photos during the video call.